Refund policy

Thank you for shopping at Kinetic Nest. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand your rights and options.

1. Eligibility for Returns & Refunds

Because we source our products globally through our fulfillment partners, we handle returns on a case-by-case basis. To be eligible for a return, refund, or replacement:

  • You must contact us within 14 days of receiving your order.

  • The item must be unused, in the same condition that you received it, and in its original packaging.

2. Damaged, Defective, or Incorrect Items

We take great care in packaging, but damages can occasionally happen during international transit.

  • If you receive an item that is broken, defective, or incorrect, please email us immediately at your support email with clear photos or a short video showing the damage or issue.

  • Once verified, we will gladly issue a free replacement or a full refund without requiring you to ship the item back internationally.

3. Non-Returnable Items

Certain types of goods cannot be returned, including:

  • Perishable goods, personal care items, or clearance/final sale items.

  • Items damaged due to misuse, normal wear and tear, or accidental customer damage.

4. Change of Mind / Refunds

  • We generally do not offer refunds or exchanges for "change of mind" or incorrect sizing selected by the customer at checkout, so please review product descriptions and measurements carefully before purchasing.

  • If an exception is made for a return, the customer is responsible for paying any return shipping costs. Shipping fees are non-refundable.

5. Lost or Missing Packages

  • If tracking shows your package was delivered, but you did not receive it, please check with your local courier or building management. We are not responsible for packages stolen or lost after being marked "Delivered" by the postal carrier.

  • If an order is lost in transit (no tracking update for over 30 business days), we will investigate with our shipping provider and issue a replacement or refund.

6. How to Request a Return or Refund

To initiate a claim, please reach out to our support team with your Order Number and photographic evidence if your item arrived damaged or defective. We will review your request and get back to you within 24–48 hours.