Shipping policy

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Once your order is processed and shipped, you will receive a notification with a tracking number so you can monitor its journey.

2. Shipping Rates & Delivery Estimates

Because our items are shipped directly from our international partner warehouses, delivery times vary depending on your location:

  • United States & Canada: Estimated delivery takes 7 to 18 business days.

  • Europe & UK: Estimated delivery takes 8 to 20 business days.

  • Rest of the World: Estimated delivery takes 10 to 25 business days.

Please note: These timeframes are estimates and are not guaranteed. Delays can occasionally occur due to customs processing, high-volume shipping seasons, or postal service disruptions.

3. Multiple Package Shipments

If you order multiple items in a single purchase, your items may be shipped in separate packages from different partner warehouses to ensure faster fulfillment. You will receive a separate tracking number for each package shipped.

4. Customs, Duties, and Taxes

  • Customers are responsible for any customs duties, import taxes, or value-added taxes (VAT) applied by their local government or customs office.

  • Kinetic Nest is not responsible for any delays caused by customs clearance procedures in the destination country.

5. Lost or Delayed Tracking

  • If your tracking information shows that your package has been delivered, but you have not received it, please check with your local postal carrier or neighbors first, then contact us at our support email.

  • If your tracking has not updated for more than 10 business days after shipping, please reach out to our support team so we can investigate with our fulfillment partner.

6. Incorrect Address Disclaimer

  • It is the responsibility of the buyer to ensure that the shipping address entered at checkout is correct. If an incorrect address is provided and the package is returned to sender or lost, we cannot be held responsible for issuing a refund or free replacement.